The best Avaya 132-S-712.2 exam training materials

As we all know, ITCertKing's Avaya 132-S-712.2 exam training materials has very high profile, and it is also well-known in the worldwide. Why it produces such a big chain reaction? This is because ITCertKing's Avaya 132-S-712.2 exam training materials is is really good. And it really can help us to achieve excellent results.

If you choose ITCertKing, success is not far away for you. And soon you can get Avaya certification 132-S-712.2 exam certificate. The product of ITCertKing not only can 100% guarantee you to pass the exam, but also can provide you a free one-year update service.

ITCertKing provide different training tools and resources to prepare for the Avaya 132-S-712.2 exam. The preparation guide includes courses, practice test, test engine and part free PDF download.

Avaya 132-S-712.2 certification can guarantee you have good job prospects, because Avaya certification 132-S-712.2 exam is a difficult test of IT knowledge, passing Avaya certification 132-S-712.2 exam proves that your IT expertise a strong and you can be qualified for a good job.

Exam Code: 132-S-712.2
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2013-12-13

Having Avaya certification 132-S-712.2 exam certificate is equivalent to your life with a new milestone and the work will be greatly improved. I believe that everyone in the IT area is eager to have it. A lot of people in the discussion said that such a good certificate is difficult to pass and actually the pass rate is quite low. Not having done any efforts of preparation is not easy to pass, after all, Avaya certification 132-S-712.2 exam requires excellent expertise. Our ITCertKing is a website that can provide you with a shortcut to pass Avaya certification 132-S-712.2 exam. ITCertKing have a training tools of Avaya certification 132-S-712.2 exam which can ensure you pass Avaya certification 132-S-712.2 exam and gain certificate, but also can help you save a lot of time. Such a ITCertKing that help you gain such a valuable certificate with less time and less money is very cost-effective for you.

132-S-712.2 Free Demo Download: http://www.itcertking.com/132-S-712.2_exam.html

NO.1 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya questions   132-S-712.2 certification   132-S-712.2   132-S-712.2

NO.2 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya test questions   132-S-712.2 exam simulations   132-S-712.2   132-S-712.2   132-S-712.2 original questions

NO.3 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

Avaya demo   132-S-712.2 test answers   132-S-712.2

NO.4 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya   132-S-712.2 certification   132-S-712.2 certification training   132-S-712.2 pdf   132-S-712.2

NO.5 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya   132-S-712.2   132-S-712.2

NO.6 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya   132-S-712.2   132-S-712.2   132-S-712.2 test   132-S-712.2 pdf

NO.7 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   132-S-712.2   132-S-712.2 test questions   132-S-712.2   132-S-712.2 exam simulations   132-S-712.2 exam simulations

NO.8 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712.2 exam prep   132-S-712.2 exam prep   132-S-712.2   132-S-712.2 exam

NO.9 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya demo   132-S-712.2 study guide   132-S-712.2   132-S-712.2 pdf

NO.10 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712.2 answers real questions   132-S-712.2

ITCertKing offer the latest MB7-700 exam material and high-quality MB6-872 pdf questions & answers. Our 642-242 VCE testing engine and 1z0-599 study guide can help you pass the real exam. High-quality ICGB dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/132-S-712.2_exam.html