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Exam Code: 132-S-712.2
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-02-17

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NO.1 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.2 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

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NO.3 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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NO.4 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.5 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.6 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.7 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

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NO.8 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

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NO.9 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

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NO.10 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

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Exam Code: 133-S-713
Exam Name: Avaya (Avaya Proactive Contact Solutions Implementation Exam (beta))
One year free update, No help, Full refund!
Total Q&A: 237 Questions and Answers
Last Update: 2014-02-17

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NO.1 .Which configuration file on the CPU contains digital switch port addressing information?
A. locale.cfg
B. opmon.cfg
C. dgswitch.cfg
D. phonefmt.cfg
Answer: C

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NO.2 .Which menu in the digital switch is used to refresh the NFS mount?
A. Host Configuration
B. Network Configuration
C. Peripheral Configuration
D. File System Configuration
Answer: B

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NO.3 .Which HP processor is currently supported with Avaya Proactive Contact 4.X?
A. Proliant DL385 G2
B. B2600
C. C8000
D. CX2600
Answer: A

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NO.4 .Which parameter heading is correct to use in the opmon.cfg file for Avaya Proactive Contact with
CTI?
A. DIALBACK
B. DIALIN
C. SOFTDIAL
D. DEDHEAD
Answer: C

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NO.5 Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on
Proactive Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

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NO.6 .What happens to database information on secondary dialers in a POD if the primary dialer is
down?
A. All database information is lost until the primary dialer is restarted.
B. Data is still available to all the non-primary dialers in the pod as long as the network is still up.
C. Each secondary dialer stores its own data and then redistributes it after the primary dialer is
restarted.
D. Supervisors must switch to the Character-User Interface (CUI) and run a script through the
System Administrator menu to reactivate the database.
Answer: C

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NO.7 Once you log into Proactive Contact Agent, what must you do to actually call customers in a job?
A. Select the Job menu and Join item.
B. Select the Work menu and Place Managed Call item.
C. Select the Settings menu and Change Agent Type item.
D. Select the Telephone menu and Take CallOff Hold item.
Answer: A

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NO.8 .Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact
with CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: C,D

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NO.9 .Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
A. 23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
B. 14:41039:mwait1:Male:Outbound:Voice:mwait1
C. 41017:19:infwait3:Female:Inbound:Voice:41017
D. 189:virt1m:Male:Virtual:Voice:41026
Answer: A

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NO.10 .Given the following command: icall %12 %13 1 16144691010 Which function in swit is performed
by this command?
A. It tests incoming channel 12 by placing a call to 16144691010 usingoutpulse rule 13.
B. It provides a monitoring channel 12 to listen to channel 13 for a call placed to 16144691010.
C. It places an outbound ISDN call through channel 13 to 16144691010 usingoutpulse rule 12.
D. It places an outbound ISDN call through channel 12 to 16144691010 usingoutpulse rule 13.
Answer: D

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NO.11 .Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: B,D

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NO.12 .Which important function should a supervisor perform before running jobs for the day?
A. Perform a backup of the system.
B. Verify that downloads were received and processed.
C. Run reports on the previous day's calling.
D. Restart the Proactive Contact application.
Answer: B

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NO.13 Which Proactive Contact component allows clients residing off the dialer to obtain events and real-
time data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A

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NO.14 .Which directory contains the file with the format layout of a calling list as it would be coming from
the host raw file on a Proactive Contact 4.X system?
A. /opt/avaya/pds/tape
B. /opt/avaya/pds/lists/list#.app
C. /opt/avaya/pds/lists
D. /opt/avaya/pds/tape/list#.app
Answer: B

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NO.15 .What is the default method of file transfer for Avaya Proactive Contact 4.X?
A. ftp
B. sftp
C. ZMODEM
D. ssh
Answer: B

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NO.16 .Where is the location of the local policy files on the Avaya Proactive Contact 4.X server?
A. /opt/avaya/pds/config
B. /opt/avaya/pds/openssl
C. /opt/avaya/pds/etc
D. /etc
Answer: B

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NO.17 .Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D

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NO.18 .How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

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NO.19 .A supervisor reports that the data in Internet Monitor is only updating every two minutes. The
supervisor requests the update time be changed to every 30 seconds. Which configuration field in
master.cfg must be changed?
A. IMONDISPLAY
B. SURFREFRESH
C. IMONREFRESH
D. AUTORELPOLLTIME
Answer: C

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NO.20 .You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact. Which command
would you type on the Proactive Contact command line to see all statistics from Event Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A

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NO.21 .When installing the Proactive Contact Supervisor suite, which application needs to be started first
to configure the connection to the dialer?
A. Editor
B. Monitor
C. Analyst
D. Health Manager
Answer: D

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NO.22 .Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI
solution?
A. Avaya CM
B. AES Server
C. Proactive Contact CPU
D. Proactive Contact Digital Switch
Answer: A

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NO.23 .The local CA certificate for Avaya Proactive Contact 4.X agent is stored in which location?
A. password file
B. Microsoft Certificate Store
C. registry
D. My Documents
Answer: B

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NO.24 To track information being sent between the agent interface and the Avaya Proactive Contact 4.X
server, which file should be accessed on the client side to verify what is happening?
A. Moagent32.log
B. Moagent32.dll
C. PCagent32.log
D. <agentname>.log
Answer: A

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NO.25 Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X
and other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

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NO.26 .You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same
result codes that the dialer uses. They use a short four-character description. Which Supervisor
function should you use to ensure that your customer's host will understand the Avaya completion
codes?
A. Translate
B. Merge
C. Fill
D. Format
Answer: A

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NO.27 .Which Avaya software is used to communicate between Communication Manager and Avaya
Proactive Contact with CTI?
A. Avaya CT
B. AES
C. CMS
D. MAPD
Answer: B

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NO.28 .When configuring Avaya CM to work with Proactive Contact with CTI, what must be activated on
Avaya CM to allow for communication of agent changes on the PBX?
A. Status agent
B. Agent states
C. Agent API
D. DLG Service
Answer: B

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NO.29 .Which Proactive Contact 4.X hardware component in a hard dialer setup performs dialing
functions and call progress analysis, plays messages, and bridges agents to called parties?
A. UPS
B. CPU
C. Digital switch
D. Access server
Answer: C

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NO.30 .Which file can prevent a record from being called due to legal calling time limitations?
A. locale.cfg
B. opmon.cfg
C. timezone.cfg
D. phonefmt.cfg
Answer: C

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Exam Code: 6006.1
Exam Name: Avaya (Avaya Aura(TM) Communication Manager (R5.2.1) Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 70 Questions and Answers
Last Update: 2014-02-17

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NO.1 A technician is testing calls from IP phones at a remote location operating on a G450VLSP gateway to
main location served by S83XXG450 over the WLAN Busy tones are received when multiple calls
between the two locations are already active. Two network regions and G711 and G729 codec server has
been set up Which two steps must be taken to ensure the branch IP phones are using he minimum WAN
bandwidth when calling main location stations?
(Choose two.)
A. Assign branch IP Phones to the G450 LSP as its call server in ip-network-region 2 form.
B. Assign G.729 as primary codec in the Station Form for the branch IP phones.
C. Use the ip-network-map form to assign the branch IP phones to network region2.
D. Create a third Codec Set and assign to the G450 Gateway in ip-network-region 2 form.
E. Verify calls between NRI and NR2 use G.729 Codec in ip-network-region 1 form.
Answer: CE

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NO.2 Which three settings need to be configured on a Layer 2 device? (Choose three.)
A. RIP
B. port speed
C. IP address
D. default gateway
F. routing interface
Answer: B,C ,D

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NO.3 A Customer has 1200 IP phones in their solution and they are looking for redundancy and load
balancing How many CLAN s are recommended for their IP phone registration and signaling?
A. 2
B. 3
C. 4
D. 5
Answer: B

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NO.4 A customer asks that the current subnet mask assigned to a remote Avaya G450 Media Gateway
Primary Management interface (PM) be verified. Which two commands identity the information requested?
(Choose two.)
A. show ip-info
B. show running-config
C. show interface vlan (vlan #)
D. show configuration media-gateway
E. show system
Answer: B,C

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NO.5 A customer users S8510 server with a Media Gateway he necessary components or adding additional
DCP phones to the system, including a new G650. Which three tasks need to be performed while
installing the additional requirement? (Choose three.)
A. Cable the two G650 carriers with a TDMLAN Bus Extender cable
B. Se the proper carrier address ID for the second G650 carrier
C. Add additional 2GB of RAM to the SB5 10 server.
D. Remove the right ITMLAN bus terminator from the bottom GB50 carrier and install the bus terminator
at the left end of the TDWLAN bus on the G650 carrier directly above.
E. The new digital line card must be installed in slot 2 of the new G650.
Answer: A,B,D

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NO.6 Before IPSI cards can become active on a new Communication Manager system, which screen must be
accessed to enable IPSI control of the Port Networks?
A. system-parameters ip-options
B. system-parameters ipsi-option
C. system-parameters port-networks
D. system-parameters ipserver-interface
Answer: D

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NO.7 At a new deployment the customer has a total of 2,000 subscribers at their main location. They do not
need redundancy in their solution Which Media ServerMedia Gateway combination should be used for
this deployment.?
A. S8800 Simplex with G450
B. S8800D with G450
C. S8300D with G430
D. S8800 Duplex with G650
Answer: A

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NO.8 The Avaya G450 Media Gateway can be configured to function as a DHCP (Dynamic Host
Configuration Protocol) client DHCP client enable the G450 to receive an IP address from a DHCP server,
according to the DHCP client-server protocol. As an option, the G-450 DHCP client can also request to
receive which three types of IP-related information? (Choose three.)
A. a list all H 248 Media Gateways in the system
B. a Domain Name
C. a list of default routers
D. a list of all registered IP Phones
E. a list of available DNS servers
Answer: B,C,E

Avaya   6006.1 study guide   6006.1   6006.1 test questions

NO.9 Which two statements about the installing and cabling of the Media Gateway G650 are true?(Choose
two.)
A. Mount the A carrier at the bother of the rack
B. Mount the A carnet in the uppermost position in the rack
C. In a multiple Media Gateway GB50 configuration, the G650s an be allocated in different racks if long
TDMLAN cables are used to interconnect the 850s.
D. In a multiple Media Gateway G650 configuration put the G65s in the rack with no vertical pace between
them.
Answer: A,D

Avaya answers real questions   6006.1   6006.1

NO.10 What are two ways of obtaining the RFA Module ID (MID) and System ID (SID)? (Choose two.)
A. From the CM Linux prompt issue the command statuslicense-V .
B. From the CM SAT issue the command list configuration software-versions .
C. From the CM Linux prompt issue the command systat .
D. From the CM SAT issue the command display system-parameters customer-options .
Answer: A,D

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Exam Code: 6102.1
Exam Name: Avaya (Avaya Virtual Services Platform 9000 Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 67 Questions and Answers
Last Update: 2014-02-17

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NO.1 Which types of packets will port mirroring not capture.?
A. Packets that are dropped on the ingress MAC
B. Packets that are destined for the standby CP
C. Packets that are properly forwarded through the VSP
D. Packets that have a destination address of 255.255.255.255
Answer: A

Avaya   6102.1   6102.1 test questions   6102.1   6102.1 original questions

NO.2 A Virtual Services Platform (VSP) 9000 chassis has the following connections:
Four 10GBaseER core connections in ports 3/4 , 3/8, 4/4, 4/8 (9024XL cards)
40 Copper 100BaseT connections for server aggregation (9048GT card)
How many Switch Fabric (SF) modules need to be installed in the roar of the chassis to ensure that all of
the IO cards operate at full performance, even if a single SF modules fails (n + 1 SF redundancy)?
A. Install three SFs in St modules 1, 2, 4.
B. Install four SFs in SF modules 1, 2, 3, 4.
C. Install five SFs in SF modules 1, 2, 3, 4, 5.
D. Install six SFs in SF modules 1, 2, 3, 4, 5, 6.
Answer: D

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NO.3 A customer is mirroring multiple ports to a single monitor port.
What happens if the mirrored traffic exceeds the bandwidth of the monitor port?
A. The traffic will be buffered until there is available bandwidth.
B. The excess traffic will be dropped randomly.
C. The excess traffic will be dropped based upon the mirror priority of the ingress port.
D. The excess traffic will be dropped based upon the port priority of the ingress port.
Answer: B

Avaya   6102.1   6102.1 practice test   6102.1

NO.4 Which command can be used to determine the management IPv6 address on the Virtual Services
Platform (VSP) O000?
A. Show interfaces mgmtEthernet 1/1
B. Show ip interface vrf mgmtRouter
C. Show ipv6 interface vrf mgmtRouter
D. Show ipv6 address interface
Answer: D

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NO.5 Given the following ACL applied to an interface:
filter acl ace 1 5 name "xxxx" filter acl ace action 1 5 deny
filter acl ace ip 1 5 ip-protocol-type eq tcp
filter acl ace protocol 1 5 dst-port eq 23
filter acl ace 1 5 enable
What is the result of this filter?
A. permit telnet traffic
B. deny ftp traffic
C. permit only tcp traffic
D. deny telnet traffic
E. deny only tcp traffic
Answer: D

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NO.6 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the existing
Virtual Services Platform (VSP) 9000 core. The technician needs to configure VRF on the VSP 9000.
Which statement represents the proper order for configuring a new VRF?
A. Create a new VLAN, add an IP address, create a VRF, and move the VLAN to the new VRF.
B. Create a VRF, add an IP address, create a new VLAN, and move the VLAN to the new VRF.
C. Create a VRF, create a new VLAN, add an IP address, and move the VLAN to the new VRF.
D. Create VRF, create a new VLAN, move the VLAN to the new VRF, and add an IP address.
Answer: D

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NO.7 Which two management ports are available on the CP module? (Choose two.)
A. Serial interface
B. USB (host) interface
C. Ethernet interface
D. Modem interface
Answer: A,D

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NO.8 Avaya recommends that the Switch Fabric (SF) modules be installed in both Slot SF1 and Slot SF4.
What is the reason behind this recommendation?
A. It provides optimal load balancing between the SF modules.
B. It provides redundancy tor the bandwidth management.
C. It takes full advantage of the orthogonal midplane architecture.
D. It provides redundancy in case of a power supply failure.
E. It provides lossless SF failover.
Answer: B

Avaya practice test   6102.1 braindump   6102.1

NO.9 A Split Multi Link Trunking (SMIT) for switch clustering is being configured.
Which statement is a configuration requirement for the SMIT?
A. The CP-Limit is configured on edge switch stacks.
B. VLANs that are defined on the SMLT are also defined on the tote IST.
C. Neighboring edge switch stacks should be connected to each other via the DMLT connection to add
resilient paths in the event of an SMLT failure.
D. Alternate the primary path of the SMLT connection Lo load balance the switch core.
Answer: B

Avaya   6102.1 exam   6102.1 answers real questions   6102.1   6102.1

NO.10 Internet Group Management Protocol (IGMP) is used by the IP Multicast router, to learn about the
existence of host group members on their directly attached subnets.
Which statement about IGMP is true?
A. The IP Multicast routers get this information by listening for IP hosts broadcasting IGMP queries and
reporting their host group memberships.
B. The IP Multicast routers get this information by broadcasting IGMP queries and listening for IP hosts
reporting their host group memberships.
C. The IP Multicast routers get this information by recognizing the modified MAC address of a Multicast
packet and adding that MAC address to the Multicast tree.
D. The IP Multicast routers get this information by listening for Multicast Servers broadcasting IGMP
queries and listening for IP hosts reporting their host group memberships.
Answer: B

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Exam Code: 3301
Exam Name: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
One year free update, No help, Full refund!
Total Q&A: 54 Questions and Answers
Last Update: 2014-02-17

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NO.1 At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other
component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B

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NO.2 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent ¯ s
telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may
be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to
signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: A

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NO.3 While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the
cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs.?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C

Avaya   3301 test questions   3301

NO.4 Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework
certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B

Avaya   3301 answers real questions   3301

NO.5 The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually editing the
file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS
server.
Answer: B

Avaya   3301 exam   3301   3301

NO.6 Which SIP component supports both H.323 and SIP protocol architecture, and which common media
streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
Answer: C

Avaya test   3301   3301

NO.7 Your department has installed a backup utility client application on your co-resident Contact Center
Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing
the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system.
What are the symptoms of this problem that you experience?
A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop)
(AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager
Administrator (CCMA).
Answer: B

Avaya   3301 certification training   3301 test questions

NO.8 An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and
reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open
attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent ¯ s w eb b r o w se r i s no t se t f o r t he co rr ec t cha r ac t e r encod i ng .
B. .NET 3.5 Service Pack 1 is not installed on the agent ¯ s co m pu t e r.
C. Internet Explorer is not set as the default browser on the agent ¯ s co m pu t e r.
D. The agent has not been granted ° open -mail Attachments ± ri gh t s i n C on tr ac t C en t e r m u lti m ed i a
(CCMM).
Answer: A

Avaya   3301   3301 exam dumps   3301

NO.9 Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: D

Avaya study guide   3301 exam simulations   3301 dumps   3301 demo

NO.10 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in
Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion
keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia
(CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be
used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create
auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B

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Exam Code: 132-S-720-1
Exam Name: Avaya (Specialist Call Center Implement and Support Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 128 Questions and Answers
Last Update: 2014-02-17

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NO.1 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D

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NO.2 Your customer wants to periodically adjust agent skill assignments and preferences
automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B

Avaya original questions   132-S-720-1 dumps   132-S-720-1

NO.3 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B

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NO.4 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E

Avaya   132-S-720-1   132-S-720-1   132-S-720-1

NO.5 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B

Avaya   132-S-720-1   132-S-720-1 demo

NO.6 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C

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NO.7 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B

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NO.8 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D

Avaya   132-S-720-1   132-S-720-1 exam   132-S-720-1 original questions   132-S-720-1

NO.9 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D

Avaya   132-S-720-1   132-S-720-1   132-S-720-1 pdf   132-S-720-1

NO.10 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D

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NO.11 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B

Avaya   132-S-720-1 original questions   132-S-720-1 exam   132-S-720-1

NO.12 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D

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NO.13 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D

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NO.14 You are a team member assigned on a project to install a new Avaya S87XX Media
Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment
has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A

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NO.15 Which of the following is not a valid connecbvity test available using the Applications
Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D

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NO.16 A customer wants to know the definition of the Average ACD Time on the Historical
Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this
information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A

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NO.17 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C

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NO.18 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A

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NO.19 When turning on the CMS application an installation engineer receives the message
shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag
MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B

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NO.20 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B

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Exam Code: 6203-1
Exam Name: Avaya (Avaya Voice Portal Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 70 Questions and Answers
Last Update: 2014-02-17

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NO.1 A technician cannot see the VPMS web interface. What is the first thing that should be
done?
A. Restart all MPPs that are connected to the VPMS.
B. Reload the VPMS software.
C. Make sure that Axis is running.
D. Make sure that Tomcat is running.
Answer: D

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NO.2 From the VPMS web interface, which menu path should be followed, to view the
current status of all
MPP servers and get detailed information about any alarms they have generated?
A. System Configuration > System Monitor
B. System Configuration > MPP Management
C. Real-Time Monitoring > Monitor System
D. Teal-Time Monitoring > System Monitor
Answer: A

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NO.3 Why is the "Hot word" Barge-in mechanism used?
A. to stop the application from playing prompt as soon as the utterance is caught on that
prompt
B. to stop the application from playing prompt as soon as the utterance matches a key word
defined in the
grammar
C. to stop the application from playing prompt as soon as the utterance matches a key word
defined in the
grammar and the decision is defined
D. to stop the application from playing prompt as soon as the utterance matches a key word
defined in the
prompt
Answer: C

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NO.4 A customer is using skills-based routing. Which Acaya Aura CM forms must be
administered to map the
requirements to agents/ports?
A. Vector and Agent LoginID forms
B. Hunt Group and Skill forms
C. Skill and Agent LoginID forms
D. Vector and Split forms
Answer: C

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NO.5 What is the last step to be completed before testing the initialization and configuration?
A. Start the MPPs.
C. Stop the MPPS.
C. Start Applications.
D. Stop Applications.
Answer: A

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NO.6 A customer is planning to deploy a Voice Portal solution, and wants to make sure they
have considered
all aspects of their implementation design components. As a key component of the
implementation, which
documents are included in the Document Review?
A. Deep Drive Results, Equipment List, Customer List, and SOW
B. Customer Scenario, Equipment List, SOW and Deep Dive Results
C. Customer Scenario, Hardware List, Deep Dive Results and SOW
D. Customer List, Hardware List, SOW and the Equipment List
Answer: B

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NO.7 Which two methods can be used to initiate a Voice Portal 5 x Primary VPMS restore?
(Choose two.)
A. system restore page in VPMS web administration
B. do_RestoreData -f /opt/Avaya/backup
C. restorempplogs.sh
D. do_MntDrv do_RestoreData -f /opt/Avaya/backup/remotesvr
Answer: BD

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NO.8 Which statement about Auxiliary VPMS is true?
A. Only one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
B. More than one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
C. Auxiliary VPMS can be installed on a single server Voice Portal system.
D. Auxiliary VPMS can be installed co-resident with MPP server.
Answer: B

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NO.9 In addition to the Project Overview, Standard service hours, Call Center Telephony
Review, Call Center
Reporting Review, which other service is included in the Statement of Word (SOW)
component of a
project?
A. Call Center Development Services
B. Call Center Programming Services
C. Call Center Leadership Services
D. Call Center Consultant Services
Answer: A

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NO.10 A customer has just upgraded Voice Portal to a newer version, but the license is not
upgraded. What is
the grace period provided by the system, for upgrading the license?
A. 3 days
B. 7 days
C. 15 days
D. 30 days
Answer: D

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Exam Code: 3100
Exam Name: Avaya (Avaya Aura Communication Manager Administration Exam)
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Total Q&A: 58 Questions and Answers
Last Update: 2014-02-17

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NO.1 There are two GUI-based access tools available: Avaya site administration (ASA) and system
management interface (SMI).
Which statement correctly differentiates between ASA and SMI?
A. Both SMI and ASA can perform the same administration tasks but ASA is being replaced by SMI.
B. Both SMI and ASA can perform the same administration tasks but SMI is for technicians and ASA
is for customers.
C. SMI provides access to less frequent administration, installation and upgrade functions, while ASA
provides access to day-to-day administration functions.
D. Old hardware and software (Pre - 5.x) is administered using SMI, while current hardware and
software (5.x and later) is administered using ASA.
Answer: C

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NO.2 You are adding ten new IP telephones in a small company administered with a G430 Media
Gateway and a S8300D ICC main server. The G430 has the S8300D inserted in the slot V1, and
MM71 in the slot V2, and an MM712 in the slot V3.
Which hardware module will act as Gatekeeper for the telephones?
A. MM710
B. MM712
C. MGP on the media gateway
D. S8300D server using Processor Ethernet (PE)
Answer: D

Avaya   3100   3100

NO.3 Communication Manager Backups are done through the system management interface (SMI).
Which three statements about the Communication Manager backup function are correct? (Choose
three)
A. The backup function creates two complete files on the internal hardware drive.
B. The backup function can create a file on a network device using protocols: SCP , SFTP , or FTP .
C. The backup function can encrypt the file with a pass phrase.
D. The backup is done dynamically and cannot be scheduled in advance.
E. The full Backup option does not do Save Transaction Command Automatically before creating the
backup file.
Answer: B,C,E

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NO.4 You want a user's station to be able to dial extension 5605 and 5608 only.
Which station configuration will achieve this?
A. Assign COR 11 to user' station, In COR11
Set COR-to COR calling permission = 'n' for all except COR 10.
Assign COR to 5605 and 5608.
Ensure that these two CORs are not assigned to any other station object.
B. The FRL = 7to user's station. FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 6 and lesser
C. Assign COR 10 to user's station.
In COR 11, set CPR-to-COR calling permission = 'n' for all except.
Assign COR 11 to 5605 and 5608.
Ensure that these two CORs are not assigned to any other object.
D. The FRL = 5 to user's station, FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 5 or lesser.
Answer: A

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NO.5 A remote user Avaya softphone to work from home reports that the client desktop application
will not register. After verifying that the user has configured the softphone application to "point" to
the current IP address of a Communication Manager Gatekeeper using an administered extension,
you ask if the user supplied a password when logging on. The user confirms that the password was
used on each log-on attempt.
You look up the user's information and note that the type field is 4620 (IP telephone) and the
security code field is.
With reference to the scenario described in the exhibit, which action should you take to ensure that
the user can use the IP SoftPhone?
A. Change the IP SoftPhone field to y.
B. Change the Converge Path 1 value to match the value in converge path 2.
C. Change the message Lamp Ext value to match the extension number.
D. Change the name in the name field to match the name as administered in the LDAP directory.
Answer: A

Avaya   3100   3100 questions

NO.6 Consider the signaling Group Information shown in the exhibit.
Which SAT command can you use to get the IP address of the Far-end Node of the Signaling group
50?
A. Display board CLAN10
B. List node-name all
C. List ip-address nodes
D. List ip-interface nodes
Answer: B

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NO.7 The Avaya Extension to Cellular feature provides users with the capability to have one
administered telephone that supports communication manager features for both an office
telephone and one outside cellular or wireless telephone, two fields must be set to "Yes" in order to
use this functionality:
Enhanced EC500 and extended Cvg/Fwd Admin.
Which command do you use to verify the field settings?
A. System-parameters features
B. System-parameters customer-options
C. System-parameters wireless
D. System-parameters converge-forwarding
Answer: B

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